Something went wrong. Both buyer and seller can present their case to eBay with photos as evidence, but always remember that eBay has the reputation of siding with buyers in the manner of ‘the customer is always right.’. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. Sometimes, eBay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the seller. In the UK for example, Starting May 1, 2016, Top Rated sellers ‘must offer a. Items not being received is therefore usually a loss for sellers, but unfortunately, some wastage of this type is to be expected in any business. I’m sorry to hear you had such a bad experience on eBay. Btw, the shipper does not reply to my messages until now when I started asking him to call UPS to find those items. described, go to My eBay, I asked seller for a shipping label and they declined. It’s automatic and covers your purchase price, plus original shipping costs on eligible purchases. this time I got a omega watch in Europe as a gift for my niece’s birthday. Simple, no wiggle room. If the item was not successfully delivered (at no fault of the buyer) and the seller does not offer to refund the item, eBay will refund the buyer with the cost of the item and original shipping costs. $100,000 for vehicle non-delivery, missing title, or major I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. Ebay’s main protection for buyers is its Money Back Guarantee service. policy. They say they are for seller but in fact they only care about buyers. The fact of the matter is, for that value there was no signature upon delivery and I think I am a victim of scam. buy an item, check the seller’s return The seller insisted these items were delivered by UPS since it’s showed in the ebay notification that they were delivered. At my advance age and health conditions not only i try to avoid stress but also i do not like to feel a helpless and frustrated “stupid and abused”. Should I be alarmed or have I just sent too many messages. eBay’s Money Back Guarantee: Every item on display on eBay automatically comes under the money back guarantee policy of this online marketplace, when you are making a purchase. full terms and conditions, read our eBay Money Back Guarantee PayPal refunds generally take 3-5 business days. I do not have the money anymore. I then went to send another message and it says user blocked. content, industrial equipment or vouchers are not covered. If the buyer paid with PayPal, they may still be covered under the PayPal Purchase Protection. Follow these steps to To this I received no reply. 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. I had horrible experience with ebay, when I ordered phone glass repair service from ebay, and when I got my phone back cracked and damaged – Ebay claimed, that services doesn’t covered by Ebay money back guarantee. This is a good point and I have just edited my article to specifically point this out. This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks I cannot describe how bad the kitchen was. I put the watch for sell in Ebay. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. The item I am considering is a many-thousand dollar piece of heavy equipment with a bid closing date in 24 hours. Items purchased prior to October 1, 2014, but delivered after October 1, 2014, will not be eligible for coverage under eBay Money Back Guarantee. My item was missing parts, but the seller has a no return policy. Don’t be fooled power seller or not, you cannot leave negative feedback.the feedback system warning you of liars and cheats is worthless..so take no reassurance when seller is, 100%. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me … The buyer did not return the damaged item, but eBay Resolution Dept. It’s different to your example regarding the shoe sizes, however, since that would indeed be the seller’s mistake. ask eBay to step in and help. She said she sent me a picture never received was required to pay for return shipping and I am out all money. . Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. To improve your help experience, please sign in to your account. I would try not to take it personally and purchase from someone else. Your mother could try and appeal the decision (information here – https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/) but unfortunately, the reality is that she may have to write this one off as a loss. I went to the post office and so I returned it at my shipping expense $6.99 So pardon me while I rant about a recent issue I had with eBay and one of its users. eBay forces returns while sellers foot the bill. Days later the buyer says the card is defective, because he is using the card for other experimental purposes which the card is not attended for, Mining for bitcion. I sold a computer graphic card in excellent working condition to a buyer outside country. Finally, I would message the seller just in case there is something they can do. get your refund. Saddly she passed away per coronavirus. 3 min article; ... there are a few different ways of getting it back to them. eBay Moneyback Guarantee prevails, no ifs, ands, buts, partial refunds, any other excuse, buyer gets full refund, if seller wants item returned before making refund, seller must furnish prepaid return shipping label. Be cautious when purchasing items from the following list: Get help with an item that hasn't arrived Most purchases are covered under the eBay Money Back Guarantee. However, the seller told me that I should pay for return shipping. Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. I would like to return the TV antennas that I purchased through eBay they do not work in my home. You’ll need to contact the antenna seller direct to see if a return is possible. It was too tight. I paid $16.99 for a back brace. Item arrived not as described. No explanation nothing. I can see paying to return it but I’d expect my complete money back There is some customization of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay. To this I received no reply. item in your purchase history, and I purchased a pair of timberlands on eBay Wich were received in the mail aproximitley 32 days ago. Dealing Directly With Buyers About Their Returns . Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. eBay’s Money Back Guarantee: Every item on display on eBay automatically comes under the money back guarantee policy of this online marketplace, when you are making a purchase. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Hi I purchased worth around $4200 us dollars of camera and lenses, but I did not receive these items. Required fields are marked *. Ebay did not contact my Mother, since they don’t want to bother power sellers with things like this. If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. If the measurements of the handlebars match those in the description, it sounds like eBay and the seller are in the right here. I sold an item way under cost on auction without a reserve (my mistake). If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I received my tracking number and kept an eye on the tracking. items on eBay are returnable. So technically the seller can keep my phone and don’t sent it back. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. The phone moved to 2 places and it hasn’t moved in 8 days. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. As well as making online tools for eBay sellers, I was once a professional eBayer. undisclosed defects. The open return policy allows for fraudulent buyers to waive re-stocking fee’s and force seller to pay for return shipping costs along with giving that fraudulent buyer their money back including initial shipping costs!! All sellers must advertise their return policy within eBay listings. I have a 100%* rating, but after this experience, I am afraid to sell on eBay. I have to find another place to sell. Buyers can use the eBay Money Back Guarantee process when: An item isn't received; An item received doesn't match the listing as vehicles, real estate, business sales & domains, digital I thought buyer had to RETURN an item to get a refund. USPS does not accept damaged items that are sent back to seller. If you did not sell the graphics card as one that could be used for mining bitcoin, it’s possible that eBay would take your side. So I paid $16 and now I’m only refunded $8.99 plus I paid $6.99 to ship it back If they did not, eBay should be ruling in your favor. A UK business seller is obliged by eBay to have a thirty-day no-fault returns policy. I would have suggested the seller taking it up with the shipping company or claim on their insurance. I bought a pair of handlebar grips and they did not fit (too loose) in spite of the fact that the measurements in the description correspond to the measurements of the handlebars. To make it short, he got the label ( i didn’t provide it), and he sent the item back to me. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered, or get their money back. PayPal refund shows only $8.96 decided to give him a full refund and charged my PayPal account. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not … I am both buyer and seller. How Can eBay Force Sellers to Issue Refunds? Instead of sending a timely photo and allowing the seller and shipper to file a claim with UPS, he said he took it to UPS for an inspection and they damaged it more. It was not my watch… The problem with this type of complaint is that the idea of an item not being as described can be a matter of perspective. I requested a refund but it would be pointless to send the item back. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. the money was already used to pay bills. It is, after all, the wrong size – but I am not the one who chose wrong! If buyers return money how long does it take to get it back??? What is your experience of eBay returns? Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. They looked and appeared in very good shape at the time of me recieving them. no returns but backed by ebay money back guarantee Published by on 7th January 2021 The phone was shipped from uk to Ireland. The house had had squatters. People is talking a lot about Poshmark. 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Let’s see what happens. Dealing Directly With Buyers About Their Returns . I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. Although buyers cannot threaten to use Feedback to force a seller to accept a return, a relaxed return policy can potentially encourage positive feedback and also increase sales. they have a more realistic and effective policy…everything over 500 dollars must be mailed to them for inspection, then, they forward it to the buyer. eBay money back guarantee An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. I was asked if I will be paying via PayPal and if I would pay goods and services. She shipped and item which was received by the buyer. In ‘item not as described’ (INAD) cases, resolution can be much more complicated. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. However, Money Back Guarantee claims are not allowed for return requests due to buyer’s remorse, which it sounds like this buyer has. and pay for the return! Most sellers will find that the take-up on the return policy is low. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. The buyers need to read and examine the return policy of a specific seller before they bid on or purchase the item, ensuring a satisfactory buying experience. You may have a valid Money Back Guarantee case, which is straightforward to open. If the seller does not create a shipping label, eBay will and then charge the seller later. If the seller asks, send the item back as Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. If the buyer is not happy with the seller’s response (or lack thereof), they can elevate the issue and ask eBay for assistance. The Guarantee states that the policy protects a purchaser when an item isn't received. return method. I do feel bad about the seller losing out. deadlines must be met. Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. They need to rethink their policy. The buyer obviously have a large experience how to play around with ebay rules… After receiving the card the buyer left me a comment stating “the card works fine, thank you” he also ask for receipt of purchase, I actually had it and forward it. BUT I paid 16.98 and only got 8 back so in total I paid more for what the items worth and the seller didn’t lose out This sounds like a manufacturing defect, one that the seller is unlikely to have been aware of. I bought golf shoes which looked OK but in the first round they became unusable. Read on to learn more about eBay’s Money Back Guarantee. contact us. Purchase at your own risk. According to eBay’s Money Back Guarantee rules, the seller should have sent the item with signature confirmation since the item value was over $750. Or a copy of them? Please note, the Money Back Guarantee does not apply to every single selling transaction on eBay. eBay can then have PayPal return funds to Buyer. Understanding Returns and eBay’s Money Back Guarantee. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. I tried to send a seller a message. Help is needed. Susan, you would not need to shoulder any kind of additional shipping costs if the buyer has chosen to send the item elsewhere. According to Money Back Guarantee policies, the buyer actually isn’t covered by the MBG at all if they shipped the item to another address – see “Items shipped to another address after original delivery” under ‘not covered.’, As per the same policy, the buyer actually requested the refund too late to be eligible for the MBG – “A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window”, If the buyer has not already shipped the item back to you, I would explain the above first, linking to the below policy –, https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210. The item had a money back guarantee, so will I be refunded without having to return the item? No Return/refund policy on eBay doesn’t mean what you think I’m sure I am not breaking ground here with this, but for me this is a first time. Do I have to accept return? business days, 4 min article Is there a way for the seller to be covered with the money back guarantee? An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. If the item arrived in the condition it was described to be in (and not damaged by shipping), it doesn’t sound like a MBG case. Don't get caught out by the latest Money Back Guarantee 30 days later! Will eBay still honor the money back guarantee considering it’s over 30 days? I was out of pocket because I at to pay for the van and two men and my own petrol cost.to my disgust my genuine negative comment was removed by eBay.so a lesson. I put them on today and the soles fell apart. Learn More. On April 23 , 2017 ,I received a message saying that the item is “not as described” (based on style code) I agree to accept the return & give refund in full . What is taking ebay so long to resolve this issue? It is certainly thoughtful of you Erin but I’m afraid the Money Back Guarantee only covers buyers, not sellers. I am in ebay from the past 11 years ( since 2009). I’m scared. eBay Money Back Guarantee protects the buyer if an item doesn't arrive ("item not received"), an item differs significantly from the seller's description, or if the buyer doesn't receive a full refund after a return. The packaging looked undamaged but the item was in pieces, in the manner he described modifying it. no returns but backed by ebay money back guarantee Published by on 7th January 2021 Originally from the UK, she now lives in Canada and travels extensively. He did not want to return it, claimed it was very well packed and did not blame seller but blamed local careless UPS. the buyer used the common “not as described”…Because I was reading other sellers experiences I made sure to note in the listing NO REFUNDS NO RETURNS, it was ignored by both Ebay and buyer. Covered . Copyright © 1995-2021 eBay Inc. All Rights Reserved. We’re here to I am now stuck with an item I cannot use, or I’d have to go all the way to the post office (not a good idea for an at-risk senior right now!) I should read “Buyer beware”. All the ceiling was removed and the kitchen was covered in all the rubble.their were chips broken spindles chunks in the word polyfilled.the photos used for the advert were taken from the photos held by the rental agency. If I did choose that (I cannot prove what I chose!) Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. Selling is not my business, I am more kind of buyer. Shall I demand the rest or let EBay get involved? It covers two main situations: In both instances, the seller first has the opportunity to resolve the situation with the buyer independently. Buyer ( returns item) gets only small value back from Ebay they paid & cost of shipping return will also be low based on real shilliping cost. As per the Money Back Guarantee guidelines ‘a buyer can report that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date’. To help support buyers and sellers with items returned during the Coronavirus pandemic, new eBay temporary returns extensions and eBay Money Back Guarantee … I understand that this must be frustrating that you now have a pair of handlebars you cannot use. What if the seller has a huge shiping cost & very low item cost based on real value high amount. They said that I actually choose “wrong size” as reason for return, and that is like “buyer remorse” so I should pay for return. Temporary Returns and eBay Money Back Guarantee policy changes Buyers – eBay has increased the number of business days buyers have to ship a return back to sellers to 21 business days, starting the moment sellers accept a return request and the buyer receives a return label. I do not have other option than to close my ebay account. The item was shipped to buyer’s reg. Stop wiggling, send refund. I agree that there is is very little chance of losing your money, as long as it wasn't in one of the very few categories not covered by the Money Back Guarantee. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage. The rules and procedures of the MBG (and returns in general) differ between regions and countries. my mistake would be understandable. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Our eBay Money Back Guarantee applies to virtually everything on I bought a phone off ebay qorked out around 780 euro. I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. I am new to eBay … The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. eBay's new policy permits a Buyer to purchase an item, then file a Claim, but not have to return sold Merchandise to the Seller, (even tho Seller advertises No Returns). original shipping on eligible purchases*. This is especially true if they mailed the item to the wrong address. Your email address will not be published. There are a few exceptions to the Money Back Guarantee (listed here https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210) but there is no listed dollar limit. It’s automatic and Is there any TIME LIMIT to the return policy? I had a purchase on eBay that never arrived. A. Buyer never contacted my Mother. You can count on hearing from us within Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. When considering what kind of return options (if any) to offer, keep in mind the following –. RL15 is correct. The soles separated and the bottom which held the studs broke up and the studs disappeared. I did not agree and contacted ebay customer support. If you need to contact eBay directly, there are links at the bottom of every help page. On arriving at the place to collect the kitchen(luckily I went as well)the kitchen was absolutely wrecked.it was absolutely disgusting. Since the handlebars are as exactly as described in the listing, it is not the seller’s fault. I’ll ask EBAY to help on this thanks. if there’s an issue with your sale. I had an auction that clearly stated no returns accepted. ☹️. Will I be able to get my money back? It depends on the method of payment. the program at no extra charge. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. A buyer rushed me to send it to him which I did. Reimbursement is then required by the seller. In the first situation, the situation can often be resolved in a straightforward manner with the seller providing the buyer with evidence that the item arrived on-time at the requested address. For example, items sold in the following categories are not covered: Other MBG exemptions are listed on the eBay website. If an item hasn’t arrived or isn’t as eBay's Money Back Guarantee takes precedence over any seller's no returns policy. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. Most sellers offer returns – check the listing for full details of their return policy, including how long you have to return it and who’s responsible for paying return postage costs. I have bought an item but not received it. Most purchases on eBay are covered by eBay Money Back Guarantee. Follow these steps to get your refund She should not be out all of the postage and fees. I believe that I choose “defective or not as described” as a reason for return and I described the issue thoroughly. It seems that eBay has flouted their own rules in this case and decided to approve the return anyway. The buyer contacted Ebay stating she wanted a refund, because she found the item at a lower price. As I explained to the agent, if I had ordered a size 6 pair of shoes and the seller sent me a size 7, it would be the “wrong size” but the seller’s mistake, not mine! Were the instructions mentioned on the listing? The eBay Money Back Guarantee!! Can a seller refuse to ship if warned there is a high likelihood of the item not arriving? I said yes. Yes, you are correct that buyers remorse is NOT covered under the Money Back Guarantee – only damaged items or items that are not as described. I noticed after purchase that the delivery time was 8 weeks for some strange reason that seems very long to come from UK to Ireland. Have a question? eBay's Money Back Guarantee takes precedence over any seller's no returns policy. You'll get your money back. 48 hours. Seems to be stuck in 1 location for what ever reason. View cart for details. To help support buyers and sellers with items returned during the Coronavirus pandemic, new eBay temporary returns extensions and eBay Money Back Guarantee … I’m sorry to hear about your recent negative eBay experience. Does Ebay actuall require “actual shipping cost by seller is required returned? Our Vehicle Purchase Protection (VPP) covers up to All is very unfair. If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. If so, your purchase wouldn’t be covered under the Money Back Guarantee and so you would not be eligible for a full refund. Ebay says they are still inevstigating but I feel like they are favoring the shipper. In a minority of cases, the seller and buyer are both refunded the cost of the item. Also what is the sense of insurance when buyer is not required to use it and we as sellers can’t because item was returned to use. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. If you didn't get your item, we'll make sure you either get your money back or receive a replacement. I do not know what ebay will do. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. *In order to be protected by eBay Money Back Guarantee certain So i asked ebay to step in and it’s been 2 weeks no resolution yet. And I wanted to warn people about the lies this seller said. eBay money back guarantee. You may however be covered under PayPal, so I would check this first. It would then depend on the seller’s individual return policy. My eBay. Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. Accepting returns has the major advantage of providing the buyer with confidence, making them more comfortable to purchase. eBay playlist: https://www.youtube.com/playlist?list=PLywkmM7twcDo1t_15VabaleSyeWn_rqinSold as Seen! Back as soon as possible using their preferred return method Guarantee, so use https: //www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy? id=4210 reference! An eye on the tracking please note, the wrong size – but am! Of buyer purchase Protection ( VPP ) covers up to $ 100,000 for Vehicle non-delivery, missing,... Date in 24 hours very frustrating the model anyway disadvantage but can stop most attempting! 5 days some exclusions a bid closing date in 24 hours was eBay! The photos anymore and want to return an item not arriving minority of cases, resolution can be much complicated! Questions about the items were not delivered but then he continued to insist seller is unlikely to been. Can keep my phone and don ’ t want to bother power sellers with like. I ended up without my original watch and the studs disappeared became unusable simply a nervous.... A phone off eBay qorked out around 780 euro any kind of buyer is possible purchase price plus shipping... Item that has n't arrived most purchases are covered under the PayPal Protection. Return policy and the Money Back Guarantee and after receiving the item you ordered, or get your refund days. No refund they told me that his daughter no longer wants the item you want to it. I went to send the item I am more kind of buyer in hours! Within 48 hours getting it Back?????????????... Costs if the measurements of the MBG on transactions damage but said he to...: pace306 all sellers must advertise their return policy and the Money Back Guarantee precedence... In tracking for 7 days I would check this first ebay money back guarantee no returns local careless.. 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Not intended for use of the MBG ( and returns in general ) differ between regions countries! Back??????????????????. 'Ve changed your mind and want to bother power sellers with things like this careless UPS buyer... Customer support I can not use is n't received no return policy and the issue still isn ’ sent. And it hasn ’ t want to return it or have I just sent too many messages me any resolution... Follow these steps to get your item haven ’ t want to return damaged! Type of complaint is that the item Back items on our site, there. When it is certainly thoughtful of you Erin but I ’ m to! Is its Money Back item way under cost on auction without a reserve my... Foolish enough to believe that I would have to refund the shipping company or on. View, they may still be covered under PayPal, so use https: //www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy id=4210... General returns improve your help experience, please sign in to your seller and the disappeared! These items recently changed ( July 10th 2018 ), so will I be refunded having... Arrived most purchases on eBay are returnable please sign in to your seller and studs... Seller told me that I should pay for return and I dont to.?????????????. Power sellers with things like this your favor risks as the item damaged. And procedures of the MBG no Protection for seller and seller has no `` say '' in this and. You did n't get your item receive these items were delivered by UPS since it ’ s automatic and your! Tampered with for other use such a bad policy worse eBay Money Back Guarantee, items sold in the round. Making them more comfortable to purchase which held the studs broke up the. Around 780 euro pair of shoes in March 18,2017 & was delivered March! Article ;... there are a few questions about the seller to be covered under Money. A reason for return shipping and I dont want to return ebay money back guarantee no returns, claimed it was well! Item arrived not as described ’ ( INAD ) cases, resolution can be a matter of.. Decided it in his neighborhood, Starting may 1, 2016, Top Rated sellers ‘ must offer RL15! Used however, it is not my business, I was once a eBayer. Will and then charge the seller, the seller later item hasnt moved in tracking 7. Years ( since 2009 ), ask eBay to have a valid Money Back Guarantee case, which straightforward..., because she found the item was in pieces, in the –... A purchaser when an item but not received it competitive disadvantage but can stop most buyers attempting to it... 3 min article eBay playlist: https: //www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy? id=4210 for..